USB-C Dual 4K Multi-Stream Mini Docking Station (VP6960)
1. Are there any system requirements when using the VP6960 Dual 4K Multi-Stream docking station?
Yes, the docking station requires Dual USB-C or Thunderbolt 3 ports to connect to your Computer. Please see Section 12 of the Users Guide for more information on the plug type and spacing
2. What Systems are compatible with the VP6960?
- Macbook Pro 15.4” (2016): DP1.2
- Macbook Pro 13” (2017): DP1.2
- Macbook Pro 15.4” (2017): DP1.2
- Macbook Pro 13” (2018): DP1.2
- Macbook Pro 15.4” (2018): DP1.4
- Macbook Pro 13” (2018): DP1.2
- Macbook Pro 13” (2019): DP1.2
- Macbook Pro 15.4” (2019): DP1.4
- Macbook Pro 16” (2019): DP1.4
- Macbook Air 13” (2020): DP1.4
- Macbook Pro 13” (2020): DP1.2
- Mac Mini (2018): DP1.2
- Mac Mini (2020): DP1.2
3. Why does my Apple M1 computer only show one monitor in extended mode?
Due to Apple M1 processor limitations extended mode is limited to one external monitor, all other external monitors will display mirror images. These computers included the following;
- 1. Macbook Pro 13” with M1 (2020): DP1.4
- 2. Macbook Air 13” with M1 (2020): DP1.4
- 3. Mac Mini with M1 (2020): DP1.4
4. Where do I find drivers for my USB-C Multi-Port Hub?
There are no drivers for the hub. Modern operating systems for the Mac, Windows and Linux have the USB drivers already built in. By using standard USB-C interfaces, no proprietary drivers are required or used as this ensure greatest compatibility.
5. Why isn't HDMI video working on my USB-C port?
The USB-C specification can either include or not include HDMI output. Some laptops do not send HDMI video over USB C and instead just use it as a reversible USB port. Mac laptops include the MacBook 12 and MacBook Pro do send HDMI over USB C and should work. If a first party USB-C to HDMI adapter exists, video output should work.
6. Sometimes a device disconnects while in use what can I do?
Do not unplug the power supply while in use! Doing so will result in a short interruption of power to all devices connected to the USB-C Hub and could lead to data loss.
The quality of USB-C ports on a computer can degrade over time and loosen up. We recommend that you place your laptop on a table with the Multi-port hub plugged in and use the computer with an external keyboard and mouse making sure not to move the computer or the hub to see if a disconnect occurs. If the connected devices stop working with your computer please send us an email at pcsupport@smkusa.com and tell us what ports were connected, with what devices, and doing what function.
7. Do I need a laptop Powerblock with the VP6960?
Yes, a laptop charging powerblock with a rating of at least 65W is required to VP6960.
Accessories & Replacement Parts
Are there any replacement parts for the VP6960?
No. Your USB-C Dual 4K Multi-Stream Mini Docking Station is a self-contained product.
Order Support
What is my warranty on SMK-Link products?
How can I return my SMK-Link order?
If purchased directly from the SMK-Link websites, you may return your product within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to SMK-Link Electronics, see ( Product Returns ) to obtain an RMA authorization and return shipping address. You cannot return your order to SMK-Link without and RMA authorization number.
